Your information privacy is our responsibility
This policy provides a full description of how your personal information is collected, stored and managed on the take platform.
Introduction and Applicability
take (https://takebet.cam) is an online gaming and betting platform that provides services for Bangladeshi users. This privacy policy ("Policy") applies to take's website, mobile application and all related services.
By registering on our platform, creating an account or using any service, you will be considered to have agreed to the terms of this policy. This policy is an integral part of our Terms and Conditions. If you do not agree with any term of this policy, please refrain from using our services.
This policy applies to individuals aged 21 and above. take does not collect or store information from minors, and minors are not permitted to register. To learn more about our responsible gaming policy, visit the Responsible Gaming page.
What Information Is Collected
2.1 Information Provided Directly
When you create an account or use services on take, the following information may be collected:
- Full name, date of birth and gender.
- Mobile number and email address.
- National ID or passport information (for account verification).
- Payment information related to deposits and withdrawals — bKash, Nagad, Rocket or Upay number.
- Contact information provided by you.
2.2 Automatically Collected Information
The following information is collected automatically while you use the platform:
- IP address and device identification information.
- Browser type, operating system and language settings.
- Your navigation history on the platform and session duration.
- Cookie and local storage data.
- Approximate geographical information related to device location (country and region level only).
2.3 Information Received from Third Parties
Information may sometimes be received from our payment processing partners or identity verification service providers. This information is used solely to ensure the security of your account and the validity of financial transactions.
Purpose of Information Use
take uses the information collected about you for the following purposes:
- To create, manage and verify accounts.
- To process and verify deposit and withdrawal transactions.
- To provide gaming services, bonus offers and promotional benefits.
- To prevent fraud, protect accounts and comply with applicable laws.
- To provide customer support — assistance via live chat and email.
- To improve platform performance and analyse user experience.
- To fulfil applicable legal and regulatory obligations.
We never sell your information to third-party advertisers. If information is shared with any third party, it is done only within the limits necessary for providing services and in accordance with the provisions of this policy.
Information Storage and Security
take has implemented industry-standard technical and organisational measures to keep your personal information secure. SSL encryption is used on our servers and for data transmission. Sensitive payment-related information is stored using the highest security methods.
Your information is retained for as long as your account is active or as long as services need to be provided. Some information may need to be retained for a specific period due to legal obligations.
4.1 Cookie Policy
take uses cookies and similar technologies that help maintain your session, improve platform performance and analyse user behaviour. You can disable cookies by changing your browser settings, though this may limit some services.
Information Sharing with Third Parties
take may share your information with the following third parties in certain circumstances:
5.1 Service Providers
Trusted third parties may be engaged to operate our platform — such as payment processors, IT infrastructure providers and identity verification organisations. These organisations may only use information in accordance with take's instructions and subject to confidentiality agreements concluded with us.
5.2 Legal Obligations
take may be required to disclose your information pursuant to applicable legal orders, court directions or lawful requests from competent authorities. In such cases, we will provide only the minimum information necessary.
5.3 Fraud and Abuse Prevention
If suspicious activity suggesting fraud, money laundering or violation of platform rules is detected on an account, the relevant information may be shared with verification agencies or law enforcement authorities.
User Rights
Every member registered on the take platform has the following rights regarding their personal information:
- Right to Access Information: We accept requests to be informed about details of the information collected about you.
- Right to Correct Information: If your profile contains incorrect or incomplete information, you may request a correction.
- Right to Delete Information: In certain circumstances (such as after closing an account), you may request deletion of information beyond what is required by legal obligations.
- Right to Object to Processing: You have the option to object to the use of your information for specific purposes.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
To exercise any of the above rights, contact take's support team via live chat or email. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.
Protection of Minors' Information
take's services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors. An age verification process is followed at the time of registration and additional documents may be requested in suspicious cases.
If you suspect that information of a minor has been collected, notify our support team immediately — we will close the relevant account and delete the information.
International Data Transfer
Some of take's service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. This transfer is always conducted under appropriate security measures and contractual obligations.
We ensure that the destination country or third party provides an adequate level of protection for your information. Only gameplay session information is shared with game providers — a full personal information profile is never shared.
Policy Changes and Notifications
take may update this privacy policy from time to time. You will be notified of any significant changes via your registered email or through a notification on the platform. If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy.
If you have any questions about the policy history or previous versions, please contact our support team. Visit our About Us page for other important documents related to our services.
Contact and Complaints
Any questions, complaints or requests to exercise information rights related to this privacy policy can be submitted through the following:
- Live Chat: Contact us directly through the platform's live chat option — 24 hours a day, 7 days a week.
- Email: [email protected]
Our support team is ready to answer all your questions in both Bengali and English. We generally respond to complaints as quickly as possible after receipt. You can also visit our FAQ page for more information.
Keep Your Account Secure
Your information is always safe at take. Our 24/7 support team is always ready to help with any issue.
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